Returns, Layaways, and Shipping

General Return Policy

    • The returned merchandise must be in its original condition.  
    • Any items that have been sized or modified in any way are not eligible for return.
    • Wright’s Indian Art must be notified, in writing, before any merchandise is shipped back for return. If merchandise is returned without prior written notification, Wright’s Indian Art reserves the right to refuse delivery of the returned merchandise at the customer’s expense.
    • Wright’s must receive written notification of the return prior to shipping. If written notification is received within 7 days of the original purchase date, a full refund will be granted as long as the sender provides complete tracking information for the returned merchandise, and the returned merchandise is received within 14 days of the original purchase date, in its original condition.
    • Custom ordered/fabricated items are not eligible for return under any circumstance.
    • Merchandise purchased using our layaway plan can only be returned for store credit unless the layaway is canceled within 7 days of the original transaction.  Please see Layaway Policy for more information.
    • In cases where a customer has a high rate of returns (generally three or more returns in a row), Wright’s Indian Art reserves the right to implement a “Store Credit Only” policy until a positive purchase history has been reestablished. 
  • All company policies are subject to change, at any time, at the discretion of Wright’s Indian Art.

We will gladly refund the full purchase price if merchandise is returned to us within 7 days from the original date of purchase, in its original condition.

    • All refunds will be done using the same payment method as was used on the original purchase.
  • All General Return Policy terms apply.

After 7 days, merchandise may only be returned, in its original condition, for store credit and under the following terms:

    • For returns made 8 to 31 days from original date of purchase, a 10% restocking fee will be assessed against the original purchase price. The remainder will be issued as store credit and notated on your account.
    • For returns made 32 to 180 days from the original date of purchase, a 25% restocking fee will be assessed against the original purchase price. The remainder will be issued as store credit and notated on your account.
    • No returns or exchanges will be accepted after 180 days from the original date of purchase.
  • All General Return Policy terms apply.

Layaway Policy

    • A 20% down payment is required to put an item on layaway.
    • Custom orders cannot be purchased using the layaway plan.
    • All merchandise purchased using the layaway plan must be paid in full within one calendar year from the original transaction date.
    • Regular monthly payments are required. You have the option of either setting up an automatic monthly payment in the amount of your choice or you may submit your payment manually each month via the mail, a phone call or written authorization. Please keep in mind that layaways must be paid off within one calendar year. We accept the following payment methods:
        • Cash
        • Check
        • PayPal
      • All Major Credit Cards
    • Failure to make monthly payments for three consecutive months will result in a cancellation of your layaway and a 25% restocking fee will be assessed against any amount paid in toward the layaway. The remaining balance will be issued to you in the form of a store credit. You will receive a letter via email and regular mail after each missed payment, and a letter stating that your layaway has been canceled if payment has not been received within 10 business days of the date on the final reminder letter.
    • Statements will be issued via email or regular mail, based on your preference, every month on the 26th (unless the 26th falls on a Sunday, in which case they will be issued on the 27th.)
  • Merchandise purchased using our layaway plan can only be returned for store credit and a restocking fee will be assessed against the paid in amount, unless the layaway is canceled within 7 days of the original transaction. After 7 days, all existing return policies will apply.

Shipping

Shipping and handling fees are to be paid by the customer, in full, before the merchandise is shipped.  

    • All shipping is done through the United States Post Office and sent either first class or priority mail.  If you prefer UPS or FedEx, please let us know at the time of purchase. Additional charges will apply for items shipped via UPS or FedEx.
    • Shipping and handling fees may be charged on a separate invoice once the merchandise has been paid in full in order to ensure an accurate shipping quote.
    • All shipments are insured for the full retail value of the merchandise and packaged using professional packing materials.  
    • In the event of a return, the customer is responsible for all shipping charges, including professional packing and insurance for the full retail value of the merchandise.  
    • If desired, the customer may request to have a “signature required” at the time of delivery. Additional charges will apply.
    • Wright’s Indian Art will provide tracking information for all shipments via email.
  • All shipping charges are non-refundable.